在浙江第一家专业商务呼叫中心——浙江商务呼叫中心三位接线员坐在电脑前沉着应答,一手操控键盘,一手移动鼠标,忙而不乱。家住杭州大学路的一位瓶煤用户打进热线,并告知他的送气编号,接线员输入编号后,电脑屏幕立即显示该用户的各项信息:姓名、磁卡号、送气地址、送气电话等一览无余。此时,接线员只要点击“发送”菜单,送气站就可 In Zhejiang, the first professional business call center - Zhejiang Business Call Center three operators sitting calmly in front of the computer response, one hand control the keyboard, one hand to move the mouse, busy without chaos. A bottle of coal users who live in Hangzhou University Road scored a hotline and informed him aspirating number, the operator input number, the computer screen immediately displays the user’s information: name, magnetic card number, air supply address, . At this point, the operator simply click on the “send ” menu, the gas station can be