顾客是上帝,从提供服务的角度而言,言之有理; 从听取顾客建议而言,未免可笑。类似下面的市场调查案例,也许我们业界熟视或亲历太多了: 一家啤酒公司将一品牌啤酒瓶里灌上百威啤酒,再往百威的空瓶里灌上该啤酒,然后,在繁华的大街。请过往的行人免费品尝。先请他们品尝用该啤酒瓶装的百威啤酒。大多数的人都说不 Customer is God, justified in terms of providing services, and ridiculous in listening to customer suggestions. Similar to the following market research case, perhaps the industry familiar with or experienced too much: a beer company will be a brand beer bottle filled with Budweiser, and then Budweiser empty bottle filled with the beer, and then, in the bustling Street. Please pedestrians free tasting. Ask them to taste the Budweiser beer in the bottle. Most people say no