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酒店业是服务行业的重要组成部分,日益激烈的竞争使业内人士不断探索和研究如何提高酒店服务质量。但要进一步提升酒店服务质量,必须要紧紧抓住酒店管理中的“服务意识”这个突破口,这就是本文主旨所在。
Hospitality industry is an important part of the service industry. The increasingly fierce competition enables the insiders to continuously explore and study how to improve the service quality of hotels. However, to further enhance the service quality of hotels, we must firmly grasp the breakthrough of “service awareness” in hotel management. This is the purpose of this paper.