事实上,道歉的艺术远远不是我们所想的如此简单,一位深谙世事的朋友曾告诫我:“当你说‘我很抱歉’时不要眼望着地上,或心不在焉,要勇敢地抬起头来看着那个接受你道歉的人,这样别人才会知道你是心悦诚服地认错了,你道歉的态度才是真诚的。”寥寥数语道出了道歉艺术的真谛。所以说,道歉也是一门艺术,要很好地掌握和运用它不是件容易的事。 In fact, the art of apologizing is far from what we thought was so simple. A friend familiar with the world had warned me: “When you say ’I’m sorry,’ do not look down on the ground or absent-mindedly. Start by looking at the person who apologized to you, so that others will know that you admitted it with integrity, and that your attitude of apology is genuine. ”A handful of words reveal the true meaning of apology art. So, apology is also an art, it is not easy to master and use it well.