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美国贝恩策略顾问公司在长期的企业管理咨询工作中发现:在知识和智力资本占举足轻重的行业,处于同一行业的各个公司之间的业绩存在着巨大的差距。导致巨大差距的原因,用常规的市场份额、经营规模、单位成本、服务质量等战略因素已无法解释,而全面质量管理、核心业务流程等令人信服和十分奏效的管理制度如今也难以保障企业成功。问题的症结出在哪里?贝恩策略顾问公司通过对几十个行业长达10年的调查发现了人们从未注意和研
In the long-term management consulting work of Bain & Company, the American consulting company Bain found that there is a huge gap in the performance among various companies in the same industry in industries where knowledge and intellectual capital are important. The reasons for the huge disparities can not be explained by conventional strategic factors such as market share, scale of operation, unit costs and service quality. However, the convincing and very effective management systems such as total quality management and core business processes are now difficult to protect the enterprises success. The crux of the problem where? Bain Strategy Consultants through dozens of dozens of years of industry survey found that people never pay attention and research