美国哈佛大学的一项调查研究表明:员工满意度每提高3%,顾客满意度就提高5%,企业盈利随之提高2.5%。也就是说,通过提高员工满意度可以达到顾客满意、企业满意、股东满意的最终目的。那么,企业管理者又如何管理好员工的满意度呢?笔者提出一个“10C”法则,供参考。 According to a survey conducted by Harvard University in the United States, every 3% improvement in employee satisfaction has increased customer satisfaction by 5% and corporate profitability by 2.5%. In other words, by improving employee satisfaction can reach the ultimate goal of customer satisfaction, business satisfaction, shareholder satisfaction. So, how to manage the business managers and staff satisfaction? I propose a “10C ” rule for reference.