信访工作作为党的群众工作的重要组成部分,是党和政府联系群众的重要桥梁、倾听群众呼声的重要窗口、体察群众疾苦的重要途径。在信访工作中,引入心理学技术一方面可以化解信访矛盾,指明疏导重点和工作方向,使信访化解工作更具针对性,提高信访工作效能,避免浪费信访资源;另一方面,还有益于缓解上访者的心理压力、促进信访者的心理健康,实现人的心理和谐。因此,关注心理学在信访工作中的作用和应用,体现了信访工作“以人为本”的理念,有助于和谐社会的创建和巩固发展。 As an important part of the mass work of the party, petition work is an important bridge between the party and the government in contacting the masses, an important window to listen to the voices of the masses and an important way to understand the masses’ pain. In the letter and visit work, the introduction of psychology technology can resolve the contradiction between letters and visits on the one hand, and guide the focus of delineation and direction of work so that letters and visits to resolve the work more targeted to improve the effectiveness of letters and visits, to avoid wasting petition resources; on the other hand, but also beneficial to ease The psychological pressure of the petitioner, to promote the psychological health of petitioners and people to achieve psychological harmony. Therefore, paying attention to the role and application of psychology in petition work reflects the concept of petition work “people-oriented ” and contributes to the creation and consolidation of a harmonious society.