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本文在认识“微笑服务”的重要性基础上,结合我馆开展“微笑服务”的活动实践,从微笑服务的作用、在图书馆的实施及建立微笑服务长效机制方面谈了自己的体会和见解,旨在为读者提供更满意的服务。
On the basis of understanding the importance of “Smile Service ” and combining with the practice of “Smile Service ” in our library, this article talks about the implementation of the service and the long-term mechanism of establishing smiling service Their own experience and insights, designed to provide readers with more satisfactory service.