如今在经营者看来,相当多的消费者真是越来越“无理”:看报纸,要送到家门口;买一袋大米,要送到家、扛上楼,放到米柜里;买条活鲤鱼,要求摊主免费开膛,去鳞…… 有家电脑专卖店,在为一对老人购买的电脑送货上门、调试安装后,老人提出一系列问题向服务人员请教。服务人员只能择重要的回答,老人很不满意,提出“应基本教会我上网”的要求。问题反映到公司经理那里,第二天,他立即派一名业务骨干专程去老人家里,免费提供电脑知识培训,使这两位对电脑 In the eyes of the operators, a considerable number of consumers are now increasingly “unjustified”: reading newspapers, sending them to their doorstep; buying a bag of rice to be delivered to their homes, carrying them upstairs and putting them in a counter; buying live goods Carp, asked the stalls free of charge, to scale ... ... a computer store, bought for an elderly computer delivery, commissioning and installation, the elderly put forward a series of questions to the service staff advice. Service personnel can only choose the important answer, the elderly are not satisfied, put forward the “basic church I go online” requirement. The problem was reflected in the manager of the company. The next day, he immediately sent a professional backbone to go to the elderly and provided computer knowledge training for free,