管理系统是流程和程序的框架,以确保组织能够实现其目标所需要的各项任务.例如环境管理体系,通过不断完善的过程,使企业能够改善其环境表现.简单化“计划,执行,检查,行动”.一个更完整的系统将包括问责(个人责任分配)和活动的时间表来完成的,审计工具,以及落实整改行动,除了预定的活动,创造螺旋上升的持续改进.但也有与这个系统的一个向下螺旋.有很多迹象表明,有一些组织中的错误,这可能导致一场危机.当顶级经理人开始购买昂贵的玩具,并发放巨额奖金,而不是对公司的真正的目标和策略,我们知道的东西是不正确的工作.在顶层管理的变化可能不是最好的选择或解决方案时,该公司处于危险之中.公司拥有非常努力地工作,以维持客户满意度和产品的多样化,但不启动新产品的覆盖范围和传统的公司.通过这种方式,该公司将避免陷入他们想解决的问题.“,”A management system is the framework of processes and proce-dures used to ensure that an organization can fulfil all tasks required to achieve its objectives. For instance, an environmental management system en-ables organizations to improve their environmental performance through a pro-cess of continuous improvement. An oversimplification is “Plan, Do, Check, Act”. A more complete system would include accountability (an assignment of personal responsibility) and a schedule for activities to be completed, as well as auditing tools to implement corrective actions in addition to scheduled ac-tivities, creating an upward spiral of continuous improvement. But there is al-so a downward spiral to this system. There are many signs that suggest that there is something wrong in an organization and this may lead to a crisis. When top level managers’start buying expensive toys and handing out large bonuses instead of working on the company’s real goals and strategies we know that something is not right. Changes in top level management might not the best option or solution when the company is at risk. Companies have to work very hard to maintain customer satisfaction and product diversification but not to start new products that are out of the reach and traditions of the company. This way the company will avoid running into problems they thought as solved.