电话是目前社会生活中主要的通讯工具之一,更是各级国家行政机关、企业等所使用的最重要的、最频繁的交际工具。每一位工作人员,都应使用好电话。所谓使用好电话,就是要维护好自身的电话形象。电话形象是指人们在接打电话的过程中,通过自己的态度、表情、语言、内容及时间感等 Telephone is one of the major communication tools in social life at present, and it is also the most important and frequent communication tool used by state administrations and enterprises at all levels. Every staff member should use the phone well. The so-called good use of the phone, is to maintain its own phone image. Phone image refers to people in the process of making and receiving calls, through their own attitude, expression, language, content and time sense