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交通部日前向全国交通系统发出开展创建文明行业活动的通知,要求重点抓好车、船、港、站、路及交通行政执法部门等“窗口”单位的“为人民服务、树行业新风”活动,并同时公布了12项优质服务标准和5类、30个示范窗口。 12项优质服务标准主要针对人民群众普遍关心和社会舆论反映强烈的问题。标准要求各港口客运站、汽车站、收费站、客车和客船
The Ministry of Communications recently issued a circular to the national transportation system on establishing civilized industrial activities and demanded that the focus should be on “activities for the people, fresh air in the tree industry” by “window” units such as vehicles, boats, ports, stations and roads and traffic administrative law enforcement departments , At the same time announced 12 quality service standards and 5 categories, 30 model window. The 12 high-quality service standards are mainly aimed at people's general concern and public opinion's strong reflection. Standard port terminals, bus stations, toll stations, buses and passenger ships