“医患友好度”是健康报近年来推行的建立新型医患关系的全新理念,意在融入互联网时代,为优化医院就医流程、改善患者就医体验提供全新视角和工具。作者通过引进医患友好度理念与方法的实践体会,阐述了医患友好度对于医院服务流程的影响,从“开辟院前、院中、院后全流程服务”、“充分利用互联网工具,实现线上线下就医流程改造”、“医院服务流程效果有了评价依据”三方面对医患友好度在促进医院服务流程重塑与改造方面的作用进行了探索。 “Doctor-patient friendliness ” is a brand-new concept established by Health News in recent years to establish a new relationship between doctors and patients. It aims to integrate into the Internet era and provide new perspectives and tools for optimizing hospital medical procedures and improving patient medical experience. By introducing the practice and understanding of doctor-patient friendly concepts and methods, the author expounds the influence of the doctor-patient friendliness on the service flow of the hospital. From the perspective of “opening up the whole process of pre-hospital, post-hospital and post-hospital service” and “making full use of the Internet Tools to achieve the online and offline medical process transformation ”, “ hospital service process has been evaluated based on ”three aspects of the doctor-patient friendly degree in promoting the hospital service process remodeling and transformation of the role of exploration.