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随着社会的发展,以客户为中心的企业运作方式已逐步形成。作为企业沟通客户最重要的手段——呼叫中心己引起越来越多企业领导的关注和接受。随着通信和计算机技术成熟发展,特别是Internet技术的发展和普及,使呼叫中心的内涵发生了根本的变化。由于其应用广泛和技术更新快的特点,设计一个快速、有效、全面生成各种业务并能快速升级、移植的开放式呼叫中心平台成为开发商和用户的迫切需要。
With the development of society, customer-centric business operation has gradually taken shape. As the most important means of business communication customers - call center has attracted more and more business leaders attention and acceptance. With the mature development of communication and computer technology, especially the development and popularization of Internet technology, the connotation of call center has undergone fundamental changes. Due to its wide application and fast technology update, it becomes an urgent need for developers and users to design an open call center platform that can quickly and effectively generate various types of services and rapidly upgrade and migrate.