随着中国在短短五六年间一跃成为世界前三位的汽车市场,汽车业作为国民经济支柱产业“领头羊”的地位已经获得人们的共识。尤其是商用车市场,经历了全面复苏的06年和爆发增长的07年上半年,持续扩大的市场需求激发了产品品质的整体提升。但是销量的增长并不代表售后服务水平提高,商用车售后服 As China jumped into the world’s top three auto markets in just five or six years, the auto industry has gained the consensus as the leader of the national economy. In particular, the commercial vehicle market, which experienced a full recovery in 2006 and explosive growth in the first half of 2007, continued to expand its market demand and stimulated the overall improvement of product quality. However, sales growth does not mean that after-sales service levels improve, commercial vehicle service