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沟通,是人们相互了解的重要方式,是促进和谐相处的重要手段,在图书馆的工作中,加强图书馆员与读者之间的沟通,能够使读者和图书馆员之间相互了解、相互尊重、和谐相处,提高图书馆的服务水平、营造和谐的借阅环境。本文从图书馆员与读者之间沟通的作用以及沟通中应注意的几个方面着手论述了如何加强沟通,提高图书馆的服务水平。
Communication is an important way for people to understand each other and is an important means to promote harmony. In the work of the library, enhancing communication between librarians and readers enables readers and librarians to understand and respect each other , Live in harmony, improve the library’s service level, and create a harmonious borrowing environment. This article discusses how to enhance communication and improve the service level of libraries through the communication between librarians and readers as well as several aspects that should be paid attention to in communication.