人的认识活动受情绪和情感的影响,积极的情感推动人们去克服困难,达到目的。消极的情感阻碍人们的活动,消蚀人们的活力,甚至引起错误的行为。因此,要想做好图书馆的服务工作,就要将积极的情感服务贯穿其中。 People’s awareness activities are affected by emotions and emotions, and positive emotions promote people to overcome difficulties and achieve their goals. Negative emotions hinder people’s activities, erode people’s vitality, and even lead to wrong behavior. Therefore, in order to do a good job in library services, it is necessary to have positive emotional services running through them.