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简要介绍了近年日本NTF（日本电报电话公司）的体制改革、客户服务、专业化维护以及发展多媒体通信等方面的情况，供江苏电信公司化运作后有所借鉴，迎接电信多元化竞争的挑战。
This article briefly introduces the system reform, customer service, professional maintenance and development of multimedia communications in NTF (Nippon Telegraph and Telephone Corporation) in Japan in recent years. It provides a reference for Jiangsu Telecommunication Corporations to meet the challenge of diversified telecommunications competition.