近闻保险公司某一办事员,在工作实践中总结出了搞好保险服务的情、信、质、廉“四字经”。所谓“情”,就是热情接侍,设身处地为保户排忧解难,对一时还无力解决的难点和焦点,则坦诚相告,动之以情,晓之以理,尽量争取保户的理解和谅解; Nearly any of a number of insurance company clerks, summed up in the work of practice to do a good job in insurance services, letters, quality, inexpensive “Four Character Classic.” The so-called “love” is a passionate solicitor who sets his own foot in order to solve problems for the policyholders and resolves the difficulties and the focus that they can not solve for a moment. They candidly tell each other what they want, and they try their best to win the understanding and understanding of the policy-holders.