■网购的商品出现问题能不能退款?编辑同志:去年8月,我在网站上购买了一部某知名品牌手机,收到货物后第2天,发现手机的输入法不能正常使用。经当地该品牌售后部门检测后,证实该手机存在故障。但网店却称,因为检测时发现手机壳有裂缝,只能保修,不能退款。经当地工商调解,商家同意免费为该手机作保修处理。请问这种情况下我能要求退款吗?上海王女士 Editor’s Comrade: In August last year, I bought a certain well-known brand cell phone on the website, and after receiving the goods, I found that the input method of the cell phone could not be used normally. After the local brand after-sales testing department, confirmed that the phone is faulty. However, the shop has said that because the test found cracks in the phone shell, only the warranty, can not be refunded. After the local business mediation, businesses agree to free the phone for warranty processing. Can I ask for a refund in this situation? Ms. Wang from Shanghai