柜台语言艺术要求营业员在接待顾客时要注意讲究文明用语和说话的技巧。文明用语和说话技巧是不同的:文明用语以选择词语为主;说话技巧则侧重在如何灵活委婉地使用词语。只有两者有机地结合起来,才能使顾客听起来自然、舒服、愉快,而这两者的有机结合,正是柜台语言艺术技巧之所在。一、询问的技巧顾客走近柜台,营业员应首先与顾客打招呼,这是礼貌待客的具体表现,应大力提倡。但往往存在一些特殊情 Counter language arts requirements salespeople in the reception of customers should pay attention to civilized language and speaking skills. Civilized language and speaking skills are different: civilized terms to choose the main words; speaking skills are focused on how flexible and tactful use of words. Only organic combination of the two can make the customer sound natural, comfortable and pleasant, and the organic combination of the two is exactly the counterculture of language arts. First, the query skills Customers approached the counter, salesperson should first greet customers, this is the courtesy of the specific performance of guests, should be vigorously promoted. But often there are some special feelings