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服务行业整天离不开说话,这绝不只是个态度问题,有时少说一句话就可能使自己的利益受损失,前些日子毛女士为此就吃了亏。毛女士在社区里开了个小洗衣店,客人多数是小区内的住户,大都半熟脸儿,因此有时忙起来就顾不得那么多礼数了。一天,连女士到她店里洗衣服,毛女士正忙手头上的事情,给连女士填了接货单,收了她10元的洗衣费又忙去了。哪知道连女士来取衣服时发现自己的连衣裙被洗坏了:印花出现了褪色现象,边上的颜色也被染花了。毛女士提出为她重洗一次,可洗后仍然没有恢复原来的面目。连女士一下子就急了,这
The service industry is inseparable all day long from speaking. This is by no means an issue of attitude. Sometimes it is possible to make one’s own interests suffer if one sentence is spoken less. Ms. Mao suffered a loss a few days ago. Ms. Mao has opened a small laundry shop in the community. Most of the guests are tenants in the community, mostly half-faced, so sometimes she can not take care of her. One day, even Ms. went to her shop to wash her clothes. Ms. Mao was busy with what she was doing. She filled her with a pick-up and charged her with a $ 10 laundry fee. I do not even know that even a woman who came to pick up her clothes found her dress was washed out: the printing had faded and the color of the edge was dyed. Ms. Mao proposed to re-wash her once, after washing it still did not restore the original appearance. Even the ladies in a hurry, this