社会心理学认为,每个人的行为都受其内心对客观事物的看法和认知的影响,要改变一个人的行为,就需要改变他的看法和认知。信访人的行为与信访人的心理特征是紧密相连的,因此要做好转型时期的信访工作,信访工作者应学习心理学知识,以从信访群众的行为表现分析其心理特征,用心理学方法打开信访群众的心结,用心理学语言引导信访群众认知自我、辨析诉求,以更好地化解社会矛盾,促进社会和谐。 Social psychology believes that everyone’s behavior is affected by his inner view and perception of objective things. To change one’s behavior, one needs to change his view and cognition. Therefore, in order to do a good job in the petition during the transitional period, petitioners should learn the psychology knowledge to analyze their psychological characteristics from the behavior of the petitioners and the masses. Psychological methods Open the heart of petitioners, using psychology language to guide the petitioners to recognize themselves, identify the demands, in order to better resolve social conflicts and promote social harmony.