目的：：探讨门诊护士实施主动服务对门诊患者满意度的影响。方法：自2014年1月开始对门诊就诊患者实施强化主动服务意识、优化门诊服务流程、重护患沟通、提供便民服务措施，方便患者就诊。结果：病人满意度由2013年82.2%到2014上升了98.3%。结论：全方位主动服务，人性化护理可以提高门诊病人满意度。“,”Objective: Outpatient service nurse the influence of the implementation of active service for the outpatients satisfaction. Methods: Starting from 1 January 2014 for outpatient clinic patients to strengthen the active service consciousness, optimization of outpatient service process, communication, nurses and patients to provide convenient service measures, convenient patients see a doctor. Results: Patient satisfaction by 82.2% in 2013 to 2013 increased by 98.3%. Conclusion: comprehensive service actively, humanized nursing can improve the door Ask people satisfaction.