在建设服务型政府的背景下,利用信息技术提高公共服务水平是当前政府面临的重大课题之一。本文探讨了世界各国和地区在电子公共服务提供中的实践特点及其对中国电子公共服务的启示;文章最后指出,电子公共服务需注重电子包容,以实现包容性治理。 In the context of building a service-oriented government, the use of information technology to improve the level of public services is currently one of the major issues facing the government. This article explores the practical features of countries in the world in the provision of electronic public services and its implications for China’s electronic public services. Finally, the article points out that electronic public services need to focus on electronic inclusion to achieve inclusive governance.