21世纪网络技术在图书馆的应用,给图书馆的工作从形式至内容都带来了很大的变革,担负着发挥情报和教育双重职能的参考咨询工作,同样受到网络技术及其应用的冲击,面临着巨大的挑战。一方面,网络化信息环境的形成,在丰富了图书馆网络信息服务的形式和效力的同时,提高了读者用户对网络信息服务的期待,传统参考咨询服务在内容和形式上都难以满足数字化信息用户的需季,难以与咨询网站讲行有效竞争;另一 The application of network technology in the library in the 21st century has greatly changed the work of the library from the form to the content. It has taken the reference and advisory work of giving play to the dual functions of intelligence and education. It is also affected by the impact of network technology and its applications , Facing a huge challenge. On the one hand, the formation of a networked information environment enriches the form and effectiveness of network information services in libraries, and at the same time enhances the expectation of readers to network information services. Traditional reference services are difficult to satisfy both the content and the form of digital information Users’ demand season, it is difficult to talk effectively with the consulting website; the other