由于公民的法律意识不断增强 ,患者对医疗服务的要求和期望值越来越高 ,加上其它因素如新闻媒介的炒作 ,近年来医疗纠纷有增无减 ,给医院增加了工作负担 ,一定程度上干扰了医院正常的工作秩序 ,如何处理医疗纠纷成为医院迫切需要解决的问题。总结多年来我院的成功经验 ,处理医 As citizens’ legal awareness continues to increase, and patients’ demands and expectations for medical services are increasing, coupled with other factors such as the hype of the news media, medical disputes have only increased in recent years, adding to the hospital’s workload, to a certain extent. Interfering with the hospital’s normal work order, how to deal with medical disputes has become an urgent problem for the hospital. Summing up the successful experience of our hospital over the years,