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广西省级电网企业信息部门深化“以客户为中心”理念,从单纯关注IT设备转变为重点关注用户体验,通过开发及部署业务系统用户体验分析平台,实现企业级管理信息系统用户体验实时监控、预警、分析及评价。从业务层面充分展现信息系统的服务状态和服务水平,具有IT资源、IT设备监控产品无法替代的新兴功能,无论对于信息部门还是业务部门都具有很高的应用价值。
Guangxi provincial power grid enterprise information department deepens “customer-centric ” concept from a simple focus on IT equipment to focus on user experience, through the development and deployment of business systems user experience analysis platform to achieve enterprise-class management information system user experience real-time Monitoring, early warning, analysis and evaluation. From the business level to fully demonstrate the service status and service level of the information system, IT resources, IT equipment monitoring products can not replace emerging features, both for the information department and the business unit has a high value.