一、背景分析随着网络环境的发展,数字参考咨询服务脱颖而出,咨询员和读者可以通过计算机和网络利用参考咨询系统进行交流,接受提问并给出相应解决问题的一些答案和方法。咨询馆员、专家和读者利用参考咨询系统进行交互,用户可以 First, the background analysis With the development of the network environment, digital reference services come to the fore, consultants and readers through the computer and network using reference system to communicate, accept the questions and give the appropriate answers to some of the problems and methods. Ask librarians, experts and readers to interact with the reference system to allow users to