当前,在一些地方的信访工作中,存在着“哄、拖、推”的现象,这不仅不利于问题的解决,影响党和人民群众的关系,而且是造成越级上访、带来许多意料不到的社会问题的重要原因。笔者通过信访工作的切身体会,感到一名信访工作人员应该做到热心接待,耐心听诉,细心寻问,诚心协调,将心比心,换位思考。只有这样才能使上访者的合理要求得以解决。一要热心。就是对来访群众要热情接待,态度和蔼。不能“门难进、脸难看、话难说、事难办”。一般群众到县委上访往往是不得已而为之,是对党抱着信任和希望而来的,我们不能冷眼相看,更不能拒之于门外。 At present, there are phenomena of “coaxing, dragging and pushing” in letters and visits in some places. This is not only unfavorable to the solution of the problems and the relations between the party and the masses but also leads to more petty petitions and a lot of unexpected results. An important reason for the social problems. The author through the personal experience of petition work, feel a petition staff should be eager to receive, patiently listen to, carefully asked, sincere coordination, the heart of compassion, empathy. Only in this way can the petitioner’s reasonable request be resolved. One should be enthusiastic. It is to be warmly received by the visiting people and have a nice attitude. Can not “door difficult to enter, face ugly, hard to say, difficult to do.” The general public to the county petition is often a last resort, is to hold the trust and hope of the party, we can not sit back and watch, let alone can not be turned away from.