随着全国性电力买方市场宏观环境的形成，电力企业将面临着激烈的市场竞争。国家电力公司提出了“以市场为导向，以满足客户要求为中心，以引导客户消费并取得经济和社会效益相统一” 的市场营销新策略，并在新世纪开年之初作出了关于开展电力市场整顿和优质服务的决定，同时还 With the formation of the macro environment of the national electricity buyer market, power companies will face fierce market competition. The State Power Corporation proposed a new marketing strategy of “market-oriented, meeting customer requirements, centering on customer spending, and achieving unity of economic and social benefits,” and at the beginning of the new century, it made a Market reorganization and quality service decisions, but also