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本文基于全国公共服务质量满意度测评数据,选取公共服务满意度得分比较高的15个城市作为样本,利用相关分析法对全国公共服务满意度测评指标体系进行定量分析,筛选出其中最精炼的测评指标。目前满意度测评指标体系的设计通常采用定性分析的方法,指标体系比较全面,但指标间往往存在着大量信息重叠。本文通过定量分析的方法对指标体系进行优化,指标选取更为科学,对完善城市公共服务质量评价指标体系具有一定的理论借鉴意义。
Based on the national public service satisfaction survey data, 15 cities with high scores of public service satisfaction are selected as the samples. The correlation analysis method is used to quantitatively analyze the national public service satisfaction evaluation index system, and the most refined evaluation index. At present, the design of the index system of satisfaction evaluation generally adopts the method of qualitative analysis. The index system is more comprehensive, but there is often a large amount of information overlap between the indicators. In this paper, the index system is optimized by means of quantitative analysis, the selection of indicators is more scientific, which has certain theoretical significance for improving the evaluation index system of urban public service quality.