在电力企业实际供电服务中,常常由于多种因素的共同作用而影响到供电服务的质量,进而导致客户对供电服务的满意度较低,影响到电力企业的长远发展。针对于此种情况,电力企业在进行供电服务的过程中,应该提高自身的工作效率,高效的传递用户的用电诉求,以进一步提高客户对用电服务的满意度,进而促进电力企业的良好发展。 In the actual power supply service of power enterprises, the quality of power supply services is often affected by the combination of many factors, which leads to the customers’ dissatisfaction with power supply services and the long-term development of power enterprises. In response to this situation, power companies in the process of power supply services, should improve their own efficiency, efficient delivery of user demand for electricity to further improve customer satisfaction with electricity service, and thus promote the good power companies development of.