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目的探讨流程再造在腔镜器械清洗质量管理中的应用效果。方法应用流程再造理论对腔镜器械清洗流程进行改进并实施,比较流程再造前后腔镜器械清洗质量。结果腔镜器械清洗合格率由流程再造前的64.62%上升至91.51%,流程再造前后比较,差异有统计学意义。结论流程再造的应用有效提高了腔镜器械清洗质量,保证了手术的顺利进行,提高了临床满意度,是建立器械消毒灭菌工作长效管理机制的有效途径。
Objective To explore the effect of process reengineering in the quality management of endoscopic instrument cleaning. Methods The process reengineering theory was used to improve and implement the endoscopic instrument cleaning process. The quality of endoscopic instrument cleaning before and after the process reengineering was compared. Results The qualified rate of endoscopic instrument cleaning increased from 64.62% before the process reengineering to 91.51%. The difference was statistically significant before and after the process reengineering. Conclusion The application of process reengineering can effectively improve the cleaning quality of endoscopic instruments, ensure the smooth operation and improve the clinical satisfaction. It is an effective way to establish the long-term management mechanism of sterilization of instruments.