针对数字资源用户满意度的评价问题,结合ACSI模型与数字资源评价影响因素构建数字资源用户满意度评价指标体系,将三角模糊法、用户背景特征分析以及模糊综合评价法应用于数字资源满意度的测度。通过研究,可以得到用户对数字资源的满意度情况以及各项指标的重要程度,以期达到可以为图书馆提高数字资源建设和信息服务的目的。 Aiming at the problem of evaluating user satisfaction of digital resources, this dissertation constructs the index system of user satisfaction based on ACSI model and digital resource evaluation, and applies triangular fuzzy method, user background feature analysis and fuzzy comprehensive evaluation to digital resource satisfaction measure. Through research, users can get the satisfaction of digital resources and the importance of various indicators, in order to achieve the library can improve the construction of digital resources and information services.