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我们应重新审视便利店业务,将其视为加油站网络的延伸,不断满足顾客就近加油的便利性需求。目前,国内加油站行业内有一种误解:将加油站便利业务等同于便利店业务,将开发加油站非油业务等同于开设便利店。事实上,加油站里没有便利店,只有便利业务,加油站所提供的一切服务,包括油品与非油品销售及服务,都是为顾客提供便利服务。所谓便利业务,就是指通过为顾客提供方便来增收创效的所有业务形态,包括一
We should re-examine the convenience store business as an extension of the gas station network to continually meet the convenience needs of our customers who are nearby. At present, there is a misunderstanding in the domestic gas station industry: to equate gas station convenience business with convenience store business, and to develop gas station non-oil business as a convenience store. In fact, there is no convenience store in the gas station and only the convenience business. All the services provided by the gas station, including the sale of oil and non-oil products and services, provide customers with convenient services. The so-called convenience business, refers to by providing customers with convenience to increase the efficiency of all business forms, including a