近年来,市长热线快速发展,在畅通民意表达、提高行政效能、改善政府形象方面发挥了重要作用,但是也受到了很多质疑。民众在传统政治文化心理的作用下,习惯于大事小事找政府,政府去管很多管不了或者不该管的事,既不利于法治政府的建设,也不利于市民社会的发展。现实中,部分市民还对市长热线电话不好打、事情不好办的抱怨不断。所有这些质疑,都需要我们作进一步的反思,以谋求市长热线更加健康的发展。 In recent years, the rapid development of the mayor hotline has played an important role in smoothing public opinion expression, improving administrative efficiency and improving the government image, but it has also been questioned by many. Under the influence of the traditional political and cultural psychology, people are accustomed to find the government and the government to handle many matters that can not be controlled or not, which is not conducive to the construction of a government under the rule of law, nor to the development of civil society. In reality, some citizens complain that the hotline of the mayor is not good to fight and that things are not easy to handle. All these questions require us to make further introspection in order to seek a more healthy development of the mayor hotline.