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截止2006年8月9日,海南全省旅游汽车统一调度、统一结算已正式运作10个多月,中心下属14个营业网点共受理调派车辆99138辆次,日平均调车325辆次,最高日调车1047辆次,最低日调派100辆次,累计运送游客277.6万人次,平均每日运送游客9101人,与去年同期相比增长了1.5%。据统计,目前中心共接到电话、书面投诉958宗,其中调查核实的投诉有243宗,投诉率为0.26%。值得一提的是,在243宗投诉中,游客直接投诉的仅为9宗。目前所有记录在案的投诉都已做出了处理,共有4名旅游车司机因严重违规被取消旅游车驾驶资格,4辆车被黄牌警告,但没有出现一例旅游车司机“甩团”、“宰客”事件。当前,统一调度、结算工作运行平稳有序,大多数旅行社已逐渐适应和接受了这种运作模式,共有148家旅行社与12家旅游汽车公司签订了长期租车合同,占全省158家旅行社的93.67%。从每天运送的游客量看,呈逐步上升后平稳运行的趋势。
As of August 9, 2006, Hainan Province, the unified management of tourism vehicles, unified settlement has been formally operated for more than 10 months, the center’s 14 outlets received a total of 99,138 vehicles dispatched, the average daily shunting 325 vehicles, the highest day Shunting 1047 vehicles, the minimum daily deployment of 100 vehicles, a total of 2.776 million passengers were transported, the average daily delivery of 9101 tourists, an increase of 1.5% over the same period last year. According to statistics, at present, the center received a total of 958 written complaints, of which 243 were verified and investigated, with a complaint rate of 0.26%. It is worth mentioning that among the 243 complaints, only 9 were directly complained by tourists. At present, all the recorded complaints have been dealt with. A total of four coaches have been disqualified for driving because of serious irregularities. Four vehicles were warned of a yellow card but none of the coaches’ rejection groups, Zaike "incident. At present, the unified dispatch and settlement work is running smoothly and orderly. Most travel agencies have gradually adapted and accepted this mode of operation. A total of 148 travel agencies have signed long-term rental contracts with 12 travel car companies, accounting for 93% of the 158 travel agencies in the province .67%. From the daily delivery of tourists, showing a steady rise after the gradual upward trend.