营业员的工作,看起来很简单。顾客付钱,营业员给货,钱货两讫,交易结束。其实不然,营业员工作有一套学问。一个称职的营业员不仅要有崇高的理想和商业道德以及熟练的技能技巧,还必须具备良好的心理品质。国外商业界对这一点很重视,他们在挑选应聘人员时,要进行心理品质测验。测验的内容大致包括能力测验——知觉能力测验、速度及反应时间测验,稳定性及控制行动能力测验、机械理解测验和艺术能力测验、成就测验等等。下面,我们就营业员必须具备的几种心理品质作一些介绍。一、观察能力什么是观察能力?根据心理学的定义,观察是一种有目的、有计划、有组织的知觉活动。观察不仅指用眼睛看,用耳朵听,还 The salesperson’s job looks simple. The customer paid, the salesperson gave the goods, and the money and goods were sold. The transaction ended. In actual fact, the salesperson has a set of knowledge. A competent salesperson must not only have lofty ideals and business ethics but also skilled skills, but must also have good psychological qualities. The foreign business community attaches great importance to this point. When selecting applicants, they must conduct psychological quality tests. The contents of the quiz include roughly the ability tests - Perceptual Ability Test, Speed ​​and Response Time Test, Stability and Control Action Ability Test, Mechanical Understanding Test and Art Ability Test, Achievement Test and so on. Below, we introduce some of the psychological qualities that a salesperson must possess. First, observation ability What is observation ability? According to the definition of psychology, observation is a purposeful, planned, organized perceptual activity. Observing not only means seeing with your eyes, but also listening with your ears.