在人民调解工作中,做好纠纷情况调查是成功化解矛盾纠纷的前提和基础,如果调解员不能全面真实地掌握纠纷情况,公平公正调解就无从谈起,所以做好纠纷情况调查是调解过程中至关重要的一环。如何才能做好纠纷情况调查,笔者结合多年的调解工作实践,就做好纠纷情况调查工作谈几点粗浅的认识。 In people’s mediation work, doing a good job in investigating disputes is the precondition and basis for successfully resolving contradictions and disputes. If the mediators can not fully grasp the realities of the disputes, it is impossible to talk about mediation fairly and impartially. Therefore, a good investigation of disputes is the process of mediation A vital part. How to do a good job in the investigation of disputes, the author combined with many years of mediation work practice, to do a good job in the investigation of disputes about a few superficial understanding.