人的能力对完成某项工作的效率有直接而重要的影响。军队信访干部要胜任信访工作,就必须具备相应的业务能力。它主要包括:阅读判断能力,接待交谈能力,应急处置能力,综合分析能力,文字表达能力,交往协调能力。 一、阅读判断能力 信访干部处理群众来信,最基础的工作是阅信。对每一件来信仔细阅读,了解来信内容,并对信访问题的真伪、信访要求是否合理作出判断,据以提出处理意见。看不懂来信,分不清信中所述的内容哪些是可信的,哪些可能有水分,有多大水分,则信访问题是无 Human capacity has a direct and important effect on the efficiency of a job. The army petition cadres to be competent petition work, we must have the appropriate operational capacity. It mainly includes: ability of reading judgment, ability of reception and conversation, capability of emergency treatment, ability of comprehensive analysis, ability of verbal expression and communication and coordination. First, read the ability to judge Complaints cadres handling letters from the masses, the most basic job is to read the letter. For each letter carefully read and understand the contents of the letter, and the authenticity of letters and visits, letters and requests to make reasonable judgments, accordingly put forward opinions. Can not understand the letter, can not tell what the contents of the letter is credible, which may have moisture, how much moisture, then the petition problem is no