2006年为期两周的“国航行李查询业务和行李赔偿研讨会”收到明显效果。五月份在国际、国内行李赔偿限额大幅调整的情况下,国航没有出现行李赔偿额陡增的情况,而从5月中旬到6月中旬行李投诉率降低了50%。国航解决行李不正常运输问题既抓住了承运人和旅客之间发生的矛盾点,还对 The two-week “2006 Air China Baggage Check Business and Baggage Reparation Seminar” received significant results. In the case of a drastic adjustment of the international and domestic baggage claim allowances, Air China did not experience a sharp rise in baggage compensation in May, while the rate of baggage complaints dropped by 50% from mid-May to mid-June. Air China to solve the problem of baggage is not the normal transport caught both the contradiction between the carrier and passengers point, but also