顾客服务部的工作是一份口水活。然而,吉奥夫·格里高尔,美国航空公司加利福尼亚州奥兰吉县机场特别服务部经理,总是认真地将这段话作为自己的准则:“你们中最伟大者必是众人的仆人。”我第一次见到吉奥夫的情形是这样的:他无意中听到我想换一个靠近走道的座位,他立即着手处理这件事,他请另一个乘 The work of the customer service department is a saliva. However, Giov Grigal, the manager of American Airlines’ Special Service Department at Orangi County Airport in California, has always taken this as his guideline: “The greatest of you must be everyone’s Servant.” “The first time I saw Giov’s situation was this: He accidentally heard I wanted to change to a seat near the aisle. He immediately proceeded to deal with this matter. He invited another one.