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捷克奥斯特拉瓦技术大学的质量管理系副教授,米兰·胡提拉博士在第七届上海国际质量研讨会上发表了优秀论文“质量管理体系作为捷克奥斯特拉瓦技术大学质量保证的基础”。他认为,要成功地领导和运营一个组织,就必须以系统的、可操作的方式对其进行管理。当前教育也处于竞争环境下,大学必须考虑提供满足顾客需求的服务。大学的服务活动包括:大学教育,参与科研与开发项目,与企业和公共事业机构建立合作关系。大学的服务质量水平取决于保证服务的过程质量水平,
Associate Professor of Quality Management at Ostrava Technical University in the Czech Republic, Dr. Milan Hutila delivered excellent essay at the Seventh Shanghai International Quality Symposium. “Quality Management System as Quality Assurance of Technical University of Ostrava, Czech Republic Foundation”. He believes that to successfully lead and operate an organization, it must be managed in a systematic and actionable manner. The current education is also in a competitive environment, the University must consider providing services to meet customer needs. University services include: university education, participation in research and development projects, and business and public institutions to establish relations of cooperation. The quality of service in a university depends on the quality of the process that guarantees service,