企业办公室秘书人员在履行“三服务”的职能中,如何提高工作效率、服务质量和业务水平?除了要学好必需的专业知识、岗位技能外,还要学点《领导学》。一、学习语言艺术,当好“代言人”。语言艺术是领导者的基本功,领导者语言艺术水平的高低,主要通过向群众讲话、作报告体现出来。而领导的讲话稿和报告,又往往出自秘书人员。因而他们往往被称为领导的 How to improve the working efficiency, service quality and professional level of the secretaries in the corporate offices in fulfilling the “three services” functions? In addition to learning the necessary professional knowledge and job skills, we must also learn from the “leadership study.” First, learn the language art, be good “spokesperson.” Language art is the leader’s basic skills, leader of the level of language arts, mainly through the speech to the masses, for the report reflected. The leadership speeches and reports, often from secretarial staff. So they are often called leaders