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2011年10月21日,广州的宋先生在当地一家电卖场购买了一台40英寸的液晶电视机。2012年7月26日,电视机屏幕出现一条红色竖线,宋先生随即向厂家报修。经维修人员检查确认,电视机确实存在故障,最后给予更换了屏幕。2013年4月8日,宋先生发现电视机屏幕再次出现竖线,而且这次是呈T字形。因屏幕还在三包有效期内,宋先生及时联系厂家客服热线反映情况,并由厂家派维修人员上门查看且拍照留据。半个月后,厂家客服人员联系宋先生称电视机屏幕故障是人为损坏造成
October 21, 2011, Mr. Song of Guangzhou bought a 40-inch LCD TV at a local electronics store. July 26, 2012, the TV screen appears a red vertical line, Mr. Song then to the factory repair. The maintenance personnel check to confirm that the TV does exist fault, finally given the replacement of the screen. On April 8, 2013, Mr. Song found that the TV screen appeared vertical again, and this time it was T-shaped. Due to the screen is still valid for the Three Guarantees, Mr. Song promptly contact the manufacturer customer service hotline to reflect the situation, and sent by the factory maintenance personnel to visit and take pictures of the reservation. Half a month later, the factory customer service contact Mr. Song said the TV screen failure is caused by man-made damage