手机网民知情权是手机网民享有的知悉电信运营商网络服务真实情况的权利。这种权利具有地位的基础性、要求的及时性、主体的广泛性、对象的复杂性、实现的依赖性等法律特征。在解决手机网民知情权侵权争议方面,与私益诉讼相比,公益诉讼在诉讼的提起和诉讼的影响上均具有优越性。目前,我国手机网民知情权并没有得到充分有效的保护,公益诉讼及其配套制度很不完善,应当扩大原告范围、举证责任倒置、建立奖惩机制、设立听证制度。 The right to know of mobile Internet users is the right of mobile Internet users to know the real situation of the service provider’s network services. This kind of right possesses such basic features as the status, timeliness of the request, the extensiveness of the subject, the complexity of the object and the dependency of the realization. Compared with the private interest litigation, public interest litigation has its superiority in litigating and litigating the litigation in solving the infringement controversy of mobile phone users. At present, the right to know of mobile Internet users in China is not fully and effectively protected. The public interest litigation and its supporting system are not perfect. The scope of the plaintiff should be expanded, the burden of proof reversed, the rewards and punishment mechanism established, and the hearing system established.