论文部分内容阅读
市消委会投诉部电话咨询11月第一周(11月2日—11月8日),共受理各类咨询投诉1011宗。其中人工接听455宗,电话语音556宗。按投诉性质分。投诉量从大到小依次是质量问题130宗,合同问题84宗,价格问题32宗,虚假品质表示26宗,假冒问题17宗,安全问题10宗,广告6宗,人身权利问题2宗。其他产品投诉及各类咨询148宗。按投诉类别分,投诉量从大到小依次是服务类159宗,通讯及计算机类产品74宗,食品类19宗,房屋及装饰建材16宗,家具类和视听产
City Consumer Council Complaints Department telephone consultation the first week of November (November 2 - November 8), received a total of 1011 cases of various types of advisory complaints. Among them, 455 cases were answered manually and 556 cases were answered by telephone. According to the nature of complaints. The complaints from descending order were 130 cases of quality, 84 cases of contract, 32 cases of price, 26 cases of fake quality, 17 cases of counterfeiting, 10 cases of safety, 6 cases of advertisement and 2 cases of personal rights. 148 complaints about other products and various kinds of consultation. According to the types of complaints, the complaints from descending order were 159 service categories, 74 communications and computer products, 19 food products, 16 building and decoration materials, furniture and audio-visual products