情绪管理是对个体和群体的情绪进行控制与调节的过程,具体内容包含5个方面,即认识自身情绪的能力;妥善管理情绪的能力;自我激励、自我发展的能力;理解他人情绪的能力;人际交往的能力。对于商业银行基层行来讲,重视与搞好员工情绪管理,能够让员工进一步体验到团队组织的关心关爱,帮助员工培养感恩情绪和大局意识,有助于强化员工自觉遵纪守法、廉洁从业、严格遵守规章制度,认真搞好案件防范自控互 Emotional management is the process of controlling and adjusting the emotions of individuals and groups. The content includes five aspects: the ability to recognize one’s own emotions, the ability to manage one’s emotions, the self-motivation to self-development, the ability to understand one’s emotions, Interpersonal skills. For the commercial bank grass-roots level, stress and improve staff emotional management, to allow employees to further experience the care and concern of the team organization to help employees develop gratitude and the overall situation will help strengthen staff awareness of law-abiding, honest practitioners, Strictly abide by the rules and regulations, conscientiously do a good job in preventing cases of self-control