卡耐基在《人性的弱点》中告诫,交谈不要从讨论分歧开始,要从双方都同意的事谈起,使对方立即就说:“是、是。”他多说一次是,就增多一次接受以后论点的机会。这是一种很有用的沟通技巧,英文叫“yes—yes”法(连续肯定法)。心理学给出了论证:每个人的内心都有一些核心的固有立场或观念,当沟通信息同既有核心相抵触,对方不是回避就是抵制。但在那核心的外围,却有一个变动不定的“可接受范围”。在这范围内,沟通信息是能够产 Carnegie warned in the “weakness of human nature” that the conversation should not begin with the discussion of differences and should start with what both parties agreed to, so that the other party immediately said, “Yes, yes.” More to say, he added once more The chance of argument. This is a very useful communication skills, English called “yes-yes” method (continuous positive method). Psychology gives the argument: Every person’s heart has some core inherent position or concept, when the communication of information with the existing core conflict, the other is not to avoid or to resist. But at that core periphery, there is an “acceptable range” of change. In this context, the communication of information is able to produce